Refund policy

We may choose to offer refunds by way of an exchange / in store credit. 

We are a recycle shop so we sell pre-loved and donated items. We do inspect everything before we list it to sell. We are not perfect. We want you to be happy with your purchase and have a great experience shopping with us to support dogs.

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it. Any imperfections will be noted and documented on the product sale advert.

To start an exchange, you can contact us at info@hoomanshelpinghounds.com.au. Please note that exchanges will need to be sent to the following address: 1 Club Drive Shearwater TAS 7307. 

Items sent back to us without first requesting an exchange may not be accepted. 

You can contact us for any exchange question at info@hoomanshelpinghounds.com.au. Phone calls are hard to track or answer if busy, email is preferred.

Exchanges
We will notify you once we’ve received and inspected your exchange, and let you know if approved or not. 
If more than 10 business days have passed since we’ve approved your return, please contact us at info@hoomanshelpinghounds.com.au.